FAQ

Got a question, that needs answering? Not quite sure how to work the all-new UR7s.com? Take a look through the FAQ and if this doesn't help then please do drop us a line on info@ur7s.com

General

Q. What is UR7s.com?

A. UR7s.com is an interactive multimedia and development platform dedicated to every level of Rugby Sevens worldwide. It is the sport’s most comprehensive source of information, news, media, and discussion, and a promotional tool for tournaments, teams and brands. UR7s.com is your online home for everything 7s.

For more on UR7s.com see About Us.

Q. What are the member benefits?

A. Membership is free to all and gives you the following benefits:

  • interact with the rest of the Sevens community

  • message other members, tournaments and through Facebook integration on the site

  • post comments on news articles and blogs through full Facebook integration so your friends can see what your saying

  • participate in forum discussions through full Facebook integration

  • create tournament profiles

  • access premium content and media, exclusive to members

  • receive regular updates of what’s happening on UR7s.com and key news from the Sevens world

  • receive special offers on tickets and merchandise from sponsors and partners from around the world

  • enter competitions and win great prizes, exclusive to members only

  • play your part in developing this great sport and taking it to the next level

Registration and Login

Q. What if I forget my password?

A. Click the ‘Login’ link at the top of the page to open up the login form. In the Login form, there is a link saying “Forgot your password?” next to the ‘Login’ button. Click this link and you will be presented with a form to reset your password. Enter your email address and click ‘Send’ to reset your password.

Q. How do I change my password?

A. Click the 'My Account' link at the top of the page to open up the My Account page. In the 'Account Options' section there is a box entitled 'New Password'. To change your password, enter your new password into this box and click on the 'Submit' button. Your password will not be changed unless you enter a new password into this box.

Tournaments

Q. How can I maximise our tournament’s exposure on UR7s.com?

A. The more proactive you are with your tournament profile and throughout UR7s.com, the more exposure you will receive. Every time you upload videos, photos and notices, every time you post a blog or enter discussion in the forum, you will appear elsewhere on UR7s.com. Tournament blogs will automatically appear on the homepage, the best videos will be featured and the more proactive you are across the site, the better your chance of being a Featured Tournament.

Furthermore, the more teams that have connected with your tournament profile as a “Competing Team” and the more media they upload with your tournament tagged, the more exposure your tournament will receive through those teams’ activity. So as well as regularly blogging and adding videos yourself, encourage participating teams and players to blog and upload media about you – and to make sure they tag your tournament.

Q. How can we be a “featured tournament” on the homepage?

A. Featured tournaments on the site are chosen on a number of criteria and what they offer the UR7s community at any one time. We will usually ensure that there is a diverse mix in terms of geography and levels of competition. We will also judge tournaments on their interaction on UR7s.com (see above), the quality of their profile and the proximity to the event. Most importantly, we will do our best to make sure the tournaments featured offering interesting content to users of the site.

Q. How can I show what teams are competing in the tournament?

Q. Who can I message on behalf of my tournament?

A. You can message anyone that you are friends with on the site, so the more you interact and the more teams and members you become friends with, the more people you can send your tournament communications to.

Photos and Videos

Q. How do I upload photos and videos to a profile?

A. You need to have a tournament profile to upload photos or videos to any profile for which you have administration rights, whether you are a member, team or tournament.

Q. What are tags?

A. Tags are a quick and easy way to tell others what is on your pictures. By tagging your media it allows others to find your photos by searching for keywords. Furthermore, if you tag a member, team or tournament in a photo or video, that photo/video will show up on that member’s, team’s or tournament’s profile.

Q. How should I organise my photos/videos?

A. Organising Photos and Videos is up to you, but we recommend creating separate albums for photos and videos and organise by year and event.

Q. What file formats are acceptable on UR7s.com?

A. Most file formats are accepted on our system, but if you are having problems viewing a file you have uploaded then drop us a line and we will see what the problem is. Accepted formats: wmv, mp4, avi, mpg, mpeg, mpe, mov, flv, 3gp, 3g2, asf, mp3, wma, aac, m4a, snd, rm, gsm, au, aif.

Q. What is the maximum file size for a picture/video uploaded on UR7s.com?

A. There is no maximum file size for an upload but, of course, the bigger the upload the longer this will take. Large, more detailed files can take some time on a slower internet connection – have patience!

Q. How do I crop a photo?

A. After you have uploaded a photo, you are given the option as to which part of the photo is to be shown on your profile. To crop, just move the rectangular box that appears on your photo to the required position and select.

Blogs

Q. Can I edit/delete a blog entry I have made?

A. Yes. Just make sure you are logged in, then move the cursor over your blog entry and choose whether to edit the entry by selecting the ‘pen’ icon or delete the entry by selecting the ‘x’ icon.

Forums

Q. Can I edit/delete a discussion topic I have posted?

A. Yes. As above, just make sure you are logged in, then move the cursor over your blog entry and choose whether to edit the entry by selecting the ‘pen’ icon or delete the entry by selecting the ‘x’ icon.

Friends Q. How do I invite my friends to UR7s.com?

A. It’s easy for members to invite their friends – just select the ‘invite friends’ icon which can be found in the top left hand corner of the navigation bar, once your are logged in. From here you can enter your email account and password, which will pull up the email addresses of your contacts. Just select the people you think might enjoy UR7s and send them an invite. Your account details and password will not be stored.

Q. How do I add someone as a friend?

A. To add a friend just click the “Add to friends” button on their profile page, located on their avatar. Submit the pop up box and they will then be asked to confirm if you are a friend or not.

Q. How do I remove someone as a friend?

A. From the “My friends” box on your profile page click “See all”. Click “Remove” from below the avatar of the friend you’d like to remove.

Q. If I reject someone as a friend by clicking “ignore” to a friend request, will they find out?

A. No. Nothing will show on their page. That person will just not appear as your friend.

If there are other questions you think should be on this list, please let us know.